(LIOT11/26) Conflict Management & Handling Objections
June 26 @ 8:30 am - 9:20 am
Non Member Rate: $45Event Description
Conflict is inevitable—but unresolved conflict costs time, trust, productivity, and morale. This practical session gives CPA leaders the tools to analyze difficult situations objectively, choose the right conflict-resolution strategy, and communicate tough messages with confidence and professionalism. You’ll also learn how to de-escalate clashes between two strong-minded leaders, craft clear plans for difficult conversations, and respond calmly and effectively to objections. Participants will leave with a repeatable framework for navigating workplace tension and turning conflict into collaboration.
Designed For
Objectives
• Apply five proven resolution strategies when embroiled in conflict.
• Resolve workplace conflicts between two quarreling leaders using structured mediation and neutral facilitation.
• Thoroughly analyze a difficult situation by separating facts, emotions, and assumptions.
• Craft an effective strategy for approaching tough conversations with clarity and intention.
• Deliver difficult messages with confidence while maintaining professionalism and trust.
• Handle objections effectively by staying composed, listening actively, and redirecting toward solutions.
