Event Description

Managing through conflict is challenging and sometimes as a leader, managing your own response can be challenging. An immediate response can escalate the situation. It is important to be able to navigate complex situations and shift the mindset away from conflict and towards a collaborative discussion.

Designed For

Executives, managers and anyone who desires to improve their communications skills and how to better address conflict.

Objectives

• Improved self-awareness of being in a conflict
• Understanding how our response might drive the conflict
• Identifying ways to shift from conflict to collaboration
• Strategies used in complex situations for better outcomes

Major Subjects

• Understanding the Roots of Conflict
• Reframing Communication Styles
• From Reaction to Strategy
• Tools for Collaborative Communication
• Analyzing Complex Scenarios