Event Description

Are you dreading having that difficult conversation? You can feel the discomfort in the workplace, especially when a tough conversation is about to take place. Improving communications is a continuous learning experience and communicating during a time of conflict is an art and it involves strategy. How does your perception of your conversation partners influence your approach to navigating the complexities of conflict? In this course, you will learn tactics and strategies you can use to feel more confident in engaging in a discussion that is rife with conflict.

Objectives

Improved self-awareness of the different responses to conflict and how we communicate when in a conflict and learn about tools for better outcomes.