In this enlightening session, participants will sharpen a spectrum of essential skills crucial for navigating challenging professional scenarios. The curriculum is designed to cultivate the ability to meticulously analyze intricate situations, empowering individuals to dissect challenges with precision. Attendees will also master the art of formulating optimal strategies when confronted with tough conversations, equipping them with the tools to navigate through complexity with finesse. Furthermore, the program delves into the nuances of delivering difficult messages with confidence, imparting communication expertise that is both assertive and empathetic. Participants will gain insights into handling objections effectively, arming themselves with the means to address concerns and counterarguments adeptly. The session extends its focus to resolving workplace conflicts, particularly between two conflicting leaders, offering practical approaches to foster collaboration and harmony. To cap it off, participants will be equipped with five resolution strategies to deploy when entangled in conflict, providing a comprehensive toolkit for conflict resolution in diverse professional settings. Discussion Leader: Doug Van Dyke
